Frequently Asked Questions

Please reach us at if you cannot find an answer to your question.

What is the status of my order?

To check the status of your order visit the order confirmation page that was sent to your email or phone number after checkout.

How long does it take to get my order?

Most orders are received in 3-5 business days. See the UPS shipping map above for more specific shipping times.

Do I need to be there to sign for it?

Signature is required for orders over $5,000. For security/privacy concerns, we're happy to ship directly to a local UPS store near you!

Who will be delivering my order?

We ship orders from our warehouse using UPS Ground, unless expedited shipping options are purchased. If an item is coming Factory Direct, we have little control over which carrier they choose to use but will request they ship discreetly!

Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?

At this time, we do not ship to post office boxes or APO/FPO addresses. We do not currently ship outside of the United States.

What happens if my package gets lost?

All items purchased from Delmarva Home Grown are made under a shipment contract, meaning the risk of loss and title for such items passes to you upon our delivery to the carrier. With that said, we're in the business of making happy customers, and we will work overtime to resolve issues with carriers.

What are the shipping conditions that apply to Factory Direct Items?

Processing times may vary depending on the supplier.
These items are subject to a 15% restocking fee.
They'll choose which parcel carrier to use, shipping map may not be accurate.
We will request they use plain box shipping.
Please reach out if any expectations are unclear or if you have any questions!

Question

You can pay at checkout with your credit card, debit card, PayPal, or Delmarva Home Grown gift card.

When will I be charged?

Your payment method is charged immediately upon checkout.

Why is my payment method not working?

"What had happened was..."

Double-check to make sure you've entered the billing address and card number correctly. Some credit and debit cards have daily spending limits. If you're making a large purchase, be sure to call your bank to let them know ahead of time.